Privacy Policy

ROARSTORE operates this online store and website, together with all associated content, features, tools, products, and services, to deliver a curated shopping experience (the "Services").

This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction via the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy thoroughly. By accessing and using any of the Services, you acknowledge that you have reviewed this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot be used to identify you.

We may collect or process the following categories of personal information, along with any inferences drawn from such data, depending on your interactions with the Services, your location, and as permitted or required by law:

• Contact details — including your name, billing address, shipping address, phone number, and email address.
• Financial information — including credit card, debit card, and financial account numbers, payment card details, transaction records, payment method, confirmation, and other payment-related data. (Payment information is processed securely by third-party providers; we do not retain full payment card details.)
• Account information — including username, password, preferences, and settings (if you create an account).
• Transaction information — including items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, as well as your transaction history.
• Communications with us — including any information you provide when contacting customer support or engaging with us.
• Device information — including device type, browser, network connection, IP address, and other unique identifiers.
• Usage information — including how you interact with the Services, such as navigation patterns and time spent on pages.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide your personal information.
• Automatically via the Services — through your device when you visit our website, use our Services, and via cookies and similar tracking technologies.
• From our service providers — including those we engage for payment processing, shipping, analytics, customer support, and other operational tools.
• From partners or other third parties — including marketing and advertising partners, where permitted by law and your preferences.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your data to deliver the Services, fulfil our contract with you, process payments, complete orders, remember preferences, send account-related notifications, handle purchases, returns, exchanges, manage your account, arrange shipping, facilitate reviews (where available), and personalize your shopping experience (e.g., product recommendations). This includes using personal information to enhance and customize the Services.
• Marketing and Advertising: We use your information for marketing and promotional activities, including sending marketing communications via email, SMS, or postal mail (where permitted), and displaying online advertisements for products or services on the Services or other platforms, based on your purchase history, cart activity, and other interactions. Where legally required, we obtain your consent or provide opt-out mechanisms.
• Security and Fraud Prevention: We use personal information to authenticate your account, ensure secure transactions, detect and investigate fraudulent, illegal, or malicious activity, protect public safety, and maintain the security of our Services. If you register an account, you are responsible for safeguarding your credentials. We advise against sharing your login details.
• Communicating with You: We use your information to provide customer support, respond to inquiries, deliver effective service, and maintain our relationship with you.
• Legal Reasons: We use personal information to comply with applicable laws, respond to valid legal requests (including from law enforcement or government agencies), participate in civil discovery, litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• With vendors, and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support tools, cloud storage, fulfilment, and shipping).
• With business and marketing partners to deliver marketing services and targeted advertising. For example, we may use third-party platforms to support personalized advertising through third-party services based on your online activity. Our partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of such sharing for targeted advertising (see "Your Rights and Choices").
• When you direct us, request us, or consent to the disclosure of certain information to third parties, such as for shipping products, or through social media widgets or login integrations.
• With affiliates or within our corporate group (where applicable).
• In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
• To comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce our policies, and protect or defend the Services, our rights, and the rights of our customers or others.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them.

Information you share in public or semi-public forums (including third-party social platforms) may be visible to others. Our inclusion of such links does not imply endorsement unless explicitly stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are flawless or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transit. Please avoid sending sensitive information through unsecured channels.

We retain personal information for as long as necessary based on the purpose, including to maintain your account, provide the Services, comply with legal obligations (including accounting and tax requirements), resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may deny requests where permitted by law.

• Right to Access / Know: You may request access to the personal information we hold about you.
• Right to Delete: You may request deletion of personal information we maintain about you, subject to legal requirements.
• Right to Correct: You may request correction of inaccurate personal information.
• Right of Portability: You may request a copy of your personal information and, in some cases, request its transfer to a third party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on your location, you may have the right to opt out of the "sale" or "sharing" of personal information or processing for "targeted advertising" as defined by law. Where required, we provide opt-out options for targeted advertising uses.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. If you opt out, we may still send non-promotional communications related to orders, accounts, or customer service.

Region Notes (Australia, Indonesia, and Southeast Asia)

We recognize rights and obligations under applicable privacy laws, including the Australian Privacy Act 1988 (APPs), Indonesia's Personal Data Protection Law (UU No. 27 of 2022), and similar data protection frameworks in Singapore, Malaysia, and Thailand (among others). Where local law requires consent for certain processing (e.g., some marketing activities), we provide appropriate choices.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request. Where permitted by law, you may authorize an agent to submit a request on your behalf, subject to verification.

Complaints

If you have concerns about how we handle personal information, please contact us first so we can address the issue. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local privacy or data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you reside, including in countries where our service providers operate. Where required by law, we rely on recognized transfer mechanisms and take reasonable steps to ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

Email: shop@roarstoreid.com
WhatsApp: Click here to start a chat
Address: Jl. Sugio No. 1, Desa Sugio, Kecamatan Sugio, Kabupaten Lamongan, Jawa Timur 62256