SHIPPING & DELIVERY
Delivery information for ROARSTORE orders.
Order Dispatch
Orders placed before 11:00 AM (WITA) are packed and dispatched the same day.
Delivery Partners
| Location | Courier |
|---|---|
| Indonesia | ID Express, Anteraja, JNE, JNT, Ninja Express |
| Malaysia & Singapore | Ninja Xpress |
| International | FedEx, EMS, DHL |
Note: Orders are not collected on weekends (Saturday & Sunday) or Indonesian public holidays. If your order is urgent, we recommend checking directly with the courier.
Shipping Costs
Indonesia
| Destination | Shipping Fee |
|---|---|
| Indonesia | FREE |
| Malaysia & Singapore | FREE |
| International | FREE |
Important: International shipping fees do not include customs duties, taxes, or import charges. These fees are determined by local authorities and are the responsibility of the customer.
Shipping Times
| Location | Estimated Delivery Time |
|---|---|
| Indonesia | 1 – 2 business days |
| Malaysia | 5 – 7 business days |
| Singapore | 5 – 7 business days |
| International | 7 – 12 business days |
Delivery times are estimates only and may be affected by holidays, courier delays, or customs clearance. Tracking details will be emailed once your order has shipped.
Delivery Policy
- Deliveries are handled by ID Express, Anteraja, JNE, JNT, Ninja Express (Indonesia), Ninja Express (Malaysia & Singapore), and FedEx, DHL, or EMS (International).
- Customers must ensure delivery details are correct at checkout. Returned parcels due to incorrect details will incur a re-dispatch fee.
- Estimated delivery times begin from the Order Dispatched email.
- All deliveries require a signature and are made during business hours.
- Returned parcels will be held for up to two (2) weeks.
- ROARSTORE reserves the right to cancel orders if goods cannot be supplied.
- Orders ship only once all items are available.
- ROARSTORE is not liable for damage once parcels leave the warehouse.
- Risk and ownership pass to the customer upon delivery.
- International orders may incur customs duties and taxes.
Returns Policy
We hope you love your ROARSTORE pieces. If for any reason you are not completely satisfied, please review our returns policy below.
- Returns must be requested within 7 days of receiving your order.
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Sale items, swimwear, intimates, and accessories are non-returnable unless faulty.
- Returns are eligible for store credit only. Refunds are not provided.
- Store credit refund amount is based on product price only. Original shipping fees, customs duties, and taxes are non-refundable.
- Return shipping costs are the responsibility of the customer.
- To request a return, please contact our Customer Care team at shop@roarstoreid.com or via WhatsApp.
Frequently Asked Questions
- Which courier will deliver my order?
ID Express, Anteraja, JNE, JNT, Ninja Express (Indonesia), Ninja Xpress (Malaysia & Singapore), FedEx/EMS/DHL (International). - When does my delivery time start?
From the moment you receive the Order Dispatched email. - What happens if I enter incorrect delivery details?
Returned parcels will incur a re-dispatch fee. - Do I need to be present to receive my order?
Yes, all deliveries require a signature. - Will I need to pay customs or import duties?
International orders may be subject to customs duties, taxes, or import charges determined by local authorities. These are the responsibility of the customer.