Returns & Exchanges
As outlined in our Shipping & Delivery Policy, ROARSTORE accepts returns within 7 days of purchase, provided all items are returned in their original condition, unworn, unwashed, with all tags attached and no signs of wear or damage.
How to request a return
To request a return, please contact our Customer Care team via WhatsApp or email and provide:
- Proof of purchase
- The item(s) you wish to return
- Reason for return
Returns must be approved prior to being sent back. Items returned without authorisation may not be accepted.
Non-returnable items
The following items are not eligible for return or exchange:
- Sale items
- Final sale items
- Items purchased through third-party websites or stockists
Return outcome
Once approved and received, returns will be issued as a credit note to the value of the returned item.
Please note:
- All return shipping costs, duties, and taxes are the responsibility of the customer, as outlined in our Shipping & Delivery Policy.
- Credit notes may be redeemed online or in-store (please notify our team if purchasing in-store).
- Items purchased online cannot be returned or exchanged in-store.
Exchanges
In line with our Shipping & Delivery Policy, ROARSTORE offers size exchanges within 7 days of purchase, subject to stock availability.
Exchanges are available for:
- The same style
- The same colour
- A different size only
If the requested size is unavailable, a credit note will be issued. Exchange items will be dispatched once the original item(s) have been received and approved. Customers will then be contacted via WhatsApp with a payment link to cover shipping and applicable taxes for the replacement item.
Please note: All return shipping costs, duties, and taxes are the responsibility of the customer. Items purchased online cannot be returned or exchanged in-store.
Faulty Items
If you believe an item is faulty, please contact our Customer Care team via WhatsApp or email and provide:
- Date of purchase
- Proof of purchase
- Product style name
- Size
- Description of the fault
- Clear photos of the fault
All faulty item claims will be assessed in accordance with our Shipping & Delivery Policy and applicable consumer law. If approved, a refund will be issued to the original method of payment. Please allow up to 10 business days for the refund to appear in your account once processed.